Customer Testimonials
First visit since moving to Gulfport. Loved the friendliness of the people and the service. Didn't take long to learn the routine here. Definitely will return. Keep up the good work.
Nice people lots of coffee water and snacks slow service. But comfy wait watched TV
Chris and JC were friendly and super helpful. They answered any and all questions I had and made their end of the car buying process nice for me.
The staff was kind and professional. The service department also had excellent communication with me about my vehicle.
I had no problem with getting the vehicle I wanted even think were done with out a problem
Arrived for scheduled work and oil change. Service Technician was diligent, explained waiting time rage and provided options based on my preference. Vehicle was completed an hour before the earliest time I thought I would be done.
I had my car serviced today there. I was very disappointed when I asked about a problem that I remembered while I was waiting and was informed to just check the diagnostics, I would have to wait another 2-3 hours for that to be conducted, and that did not include fixing the problem. It was not so much that you guys were behind and I would have to wait as it was the delivery of information.
Super efficient service.. Nick my service agent greeted me promptly, listened to my issues, and then got me on my way faster than I expected.
Quick and efficient, staff always friendly, keep my vehicle running smoothly. I have an option of express services or not
Service Department today was exceptional. Went for regular service oil change, tire rotation & brake floudon a Saturday and finished within 2 hours
Good communication from Service Writer throughout the visit...waiting time (1.5 hours) was.acceptable.
Waiting time not to bad is what makes me drive to Gulfport. Excellent customer service.
Concerning the dealership I was very satisfied with their service and product especially the salesman that handled my purchase.
It was easy to get an appointment, and I was glad to be able to do an after-hours drop off.
I was pleased with how quickly the staff greeted me and then completed the work. Excellent job today!
My advisor Jason was very informative and very knowledgeable. He was also very friendly. Ms. Bridgette was very nice as well. Overall great atmosphere and wonderful people
Nice people and let’s people know what’s going on with your car when it’s in for service.
Everyone was very nice and helpful. The process what over all fairly easy. Leona was very helpful
This is one of few dealerships that actually treats customers courteously and professionally. They are definitely aware of that fact that the customer is their reason for being.
The service was fast. They took my car back before my scheduled time and got it out relatively quickly.
Jason was very professional and knowledgeable. He was quick and efficient to person to work with
Good people and relaxed atmosphere who make it comfortable to work with each customer The end
Friendly, efficient and reasonable. Coffee, water and snacks. Temperature comfort. Rest rooms clean and furnished well.
This was my best experience buying a vehicle. Customer service was excellent and prices are more than fair. Ask for Katrina!
Overall I had a good experience. I only have one complaint. I didn’t notice it until after I made my purchase and went home that the dealership had installed the front license plate on my new car. In doing so they drilled into my front bumper. I didn’t notice not ask for this and it is NOT required in the state. Other than that it was a good experience
Pat Peck Honda has always Such an Amazing and super fast service! Alina was very professional and kind.
I took ownership of my parents Honda Accord .I noticed they had some recalls that needed to be addressed. I went online and scheduled an appointment. I also scheduled there $49.99(out the door ) oil change service. When I went to drop of the vehicle I mentioned to the service rep that sometimes the car doesn't start on first time, but when you pump the brakes it starts . I mentioned not sure if brake sensor or starter. He stated it would be $185(out the door ) for diagnosing it. I said ok. The next day I get a text stating they ...
Everyone was very pleasant and how they could help. I liked the idea of service technician texting me and asked if there was any other questions or concerns. 👍
Awesome, friendly, courteous, service oriented, punctuated reliable employees are very energetic and knowledgeable with detail s
Pat Peck Honda's service department provides a thorough inspection of your vehicle in addition to completing the work requested at the time of your visit. They are happy to work you in between scheduled appointments.
Service was prompt , professional and thoroughly explained. Will use again for future service needs on my Odyssey.
We’ve only gone there for warranty work but, the service department has been great.
I had an amazing experience with Pat Peck Honda of Gulfport!!! From the sale to the financing, I was very pleased with everything!!!! I highly recommend Pat Peck Honda to everyone.
Jason Green was my service writer and he was very professional. He told me what additional services I needed and also WHY they were important. I actually called my friends in the service dept of the ahonda dealership I worked at in another state to check if Jason was being honest with me. I was thrilled to find that every service he suggested was 100% necessary. I now trust him and this dealership...Pat Peck Honda. I suggest everyone bring their vehicles here!
Everyone was so friendly and helpful! I enjoyed the visit while I was waiting for the car. This is certainly the place I’ll come too when I’m ready to get a new car! You all do good work!!!
The service department did such a great job today and yes,they do deserve a 5 star review. My service representative,Alina was very informative and kept us updated with our services. The entire team were pleasant. We even got King cake in the customer care center. I am also extremely happy with the service results as well as the cost. It was a positive experience.
I'm a disabled Marine vet, which is kinda obvious from the USMC hat I wear and the handicap sticker on my Honda Pilot. The check engine lights came on while wintering here in Biloxi from Ohio. Took it to Peck for diagnosis. They charged a $185 diagnostic fee and removed the spark plugs to tell me they are fouled out and need replaced. That and other recommended repairs would have been over $7k, nearly twice the value of the vehicle. I declined. They put the fouled out plugs back in my vehicle and sent me on my way. Had I ...
Excellent service as always! Mrs. Alina Blett listened to what I needed, offered suggestions and followed up to be sure I was happy with the work they did. The work was done in a timely manner as I was kept up to date when recommendations were made from the mechanics. I feel confident anytime I bring in my car, Mrs. Blett will see that the services needed at that time will be completed with excellence!
JC. Is a kind,informative salesman with a great sense of humor. You must be very proud to have him on your team. My experience with everyone who helped me with my purchase was very positive. I will share my experience with friends and recommend your dealership to friends and family. I hope my experience with service will be as satisfactory as my sales experience. Have a wonderful, blessed day . Thank you, Mary Anne Barkley
I can't say anything positive about my experiences with the service department. 3 out of 4 visits have been terrible. The service advisors hardly seem to know what's going on and the mechanics aren't thorough. For example, they don't clear the codes out and expect you to get in your car and drive away with warning lights lit up. They do test drives, so why is this still a problem? This is just one instance out of many. They have dropped the ball several different times, it's impossible to list everything. The attitudes are obvious, the employees ...
They did what they said in a reasonable amount of time, and.was attentive to my concerns
Excellent service from the beginning to the end!! Would definitely recommend Pat Peck Honda to friends and family.
Great services as always would recommend to anyone that going to this dealership. A+ customer service too
Good service, timely, Very happy that could get an appointment that day. I don’t understand why the battery only lasts 3 1/2 years. However service was good.
Excellent service on recall notice. Only complaint was service employee who accepted my crv said 2/3 hrs. I had been told approx 1 hr originally. Thanks to Jason and team for accomplishing in 59 minutes.
They diagnosed my issue 3 weeks ago. Still waiting for the part. It's the infotainment computer. It's a brand new car, it would be nice if they felt a little more urgency to fulfill full enjoyment of the product.
It shouldn't take 2 hours & 45 minutes to get the oil changed in my car. I have never had service faster than 2 hours at your dealership. I love my Fit & plan to buy another Honda soon. It won't be at Pat Peck Honda. I won't get my oil changed there again either.
Our battery went dead in a dramatic way. Pat Peck saved the day! In and out in under two hours on a Saturday! Super professional people, we set up an appt while there for a service in the next week.
I love the service I receive each time I go to get work done on my vehicle. The service department is so helpful and friendly also knowledgeable. And listen to all your concerns about what is going on with your vehicle.
Good people work a pat peck auto service is also very professional making sure you get the best service and quality thank you all.
The dealership is top notch with quality employees and service. I was greeted with a smile at 7:30am !
Service has always taken care of me. 15 words are required, not cool of this requirement.
I took my car in for routine oil change today for the first time at Pac Peck Honda. I made an appointment & arrived early. They checked me in early. A kind associate showed me to the waiting area & their complimentary refreshments. I did notice down the hall way, they also had a kids room, where little ones could play & be kept entertained while they wait, which is nice. I was kept notified of the progress on my car & recommendations. The service department's great team had me in & out in 30 minutes. I was very impressed! ...
They work with the customer to help them in every way kind & friendly they want the customer pleased when they leave
Very convenient with appointments but upset about my wait time with my oil change today. Brandy is amazing and I absolutely love dealing with her! She makes it so much easier and keeps me updated as my car is being serviced!
Always have a great experience at Pat Peck Honda. Communication was excellent and they performed maintenance and recall parts replacement with excellent speed.
Dealership was clean and waiting area was comfortable. Coffee area was not very well stocked and no Hot Chocolate. Was very disappointed that the cost to replace a dome light bulb was $30.00 I mean really! I worked in the Automotive Service Department for 15 years as a Service Manager and would never charge the customer labor to install a bulb! Customer buys the bulb snd the service tech. Installs it! It takes 2 minutes to install.
I had a great experience at Pat Peck Honda dealership. The customer service was excellent. Jeff was very helpful and informative.
They made my experience of purchasing my car the best I’ve ever had at any dealership my salesman Ron was friendly and made me feel like family. They didn’t to push me into anything I was uncomfortable with a made sure I was happy with my purchase. I will definitely be going back there for any further business.
Great customer service from my first call to schedule my appointment. Brandy was so nice at check in and throughout the day. I was pleased with my service.
Worked with Katrina for an out-of-state purchase. She was friendly, professional and attentive. She took the time to walk me through some of the features on the vehicle and made the entire process very customer centric. Katrina-thanks for your help!
My expereince was wonderful. Jeff was Amazing GREAT SALEMAN. JOE Awsome Great Care For Us
It was good. Jason helped a lot by checking my car trouvleand found the problem
Quick check in with the service advisor . Vehicle repair done in a timely manner . Clean waiting e
Pat Peck Honda always does a good job servicing my CR-V. Never a long wait and they keep me informed on the progress of my services
3 hours to get oil change and tire pressure problem check to be told there was no problem with the tire. The next tire shop removed a 3 inch finish nail and found front tires show steel and cupping.
We really like our Honda’s and appreciate Cody’s help. We hope to be long time customers.
Great and friendly staff and very helpful. Thank you for your service and time. Thanks again, Mary
Quick & easy . In the past I’ve sat at a dealership for hours . My process was amazingly simple and I was in my brand new 2025 Honda Accord in no time
Amy Owens in Service was a pleasure to do business with. You need more like her
I have been to other dealerships and I found this one to be the most professional and personable dealership. I have ever dealt With thank you for making my experience pleasurable and the great work that you did on my vehicle
It was such a pleasure working with Jason and Amy and Joe. They were very helpful and kind and worked with me across state lines to make this deal happen, and so I would recommend Pat Peck Dealership to anyone looking for a new or used Honda. I can honestly say that they went above and beyond and not only finding the car but getting it delivered to me to their dealership and I’m so looking forward to it being in my driveway!
The dealer ship is ok. The service on my car was not satisfactory. They did not give me a receipt of work done and did not reset the oil change time. I am not sure if the oil got changed.
I received great Customer Service and the associates were friendly & professional. My Vehicle was serviced in a timely manner.
Each time I have been to them, I have been impressed with their prompt, courteous service
Great experience and least amount of wait time ever. Rep was courteous and attentive. I always use Pat Peck for my service needs.
Everyone as the dealership was friendly from the salesman to the sales manager to the finance man. First time at pat peck but won’t b my last
Dealership was clean, well stocked with the CRVs I was looking for, and had a friendly salesman.
Brandy was indeed the best !! Very professional, extremely pleasant and a pleasure to deal with !!
Work was done in timely manner. Very friendly, courteous. Very happy with my Pat Peck Honda.
Service was excellent! I was in and out in a very efficient time. The staff were very polite and I recommend the dealership to anyone. Scotty W.
We have purchased 3 vehicles from this dealership. Service is always superb! Today I had my 7k mile checkup on my car. Everything was a breeze. Anna always does an outstanding job with communication!
I have been bringing my car here for a few years and the advisor Amy was great today! Helped me utilize the communication on my phone keeping me informed!
Disappointed in the service department on my last 2 scheduled appointments. Appt for oil change waited 3 hrs and repair on seat handle, dropped off Tues still waiting no word from anyone.
Excellent sales department with exceptional service and integrity. Great purchase of new vehicle from a reputable product line. Highly recommend to family and friends!
John Palmer and Heather Hope were both welcoming. We had a thousand questions and Heather took her time to answer them all. She was friendly and knowledgeable. We even had a good hamburger which kept us from being hangry by the time the finance officer worked with us. The gentle man who handled our financial component was friendly and knowledgeable. Great experience.
They were very friendly and helpful. I would highly recommend them. Jason was a great salesman for us.
Great service today even though they were super busy! The service manager was very Helpful too!
This was the second new vehicle I've purchased from Pat Peck. I had a great experience from the moment I drove up. I already had a good idea of the vehicle I wanted to buy and made an appointment to take a closer look and see what I could get with my trade in (2022 Honda Civic). I loved the new 2025 Pilot Touring+ and was very happy with the value of my trade in. The financing rates offered were great and the paperwork went very smoothly. I know it takes a small village to go from step to step in ...
The people were very professional with a spirit of excellence for work ethics. Your employees were very kind and made sure to answer all my concerns. Thank you for your help.
Phenomenal staff! Very helpful and genuinely care about you and your vehicle! I wouldn't go anywhere else!
It was a great experience they was the best in town I will go back the next time
I get my oil changed at this dealership because they know Hondas better than other places.
Everyone is always super friendly and explain everything they did to the car when you take it in for repairs.
I brought my Honda Fit in for a fuel pump replacement due to recall. Also had engine oil and brake fluid changed. Inspection was phone video recorded which I thought was very professional. All services were performed accurately ( I checked). I would visit this dealership again in the future if required.
Fast service today (not always the case), good communication, service cost estimate given up front
Very quick to repair my C-RV . Explained what the problem was and how it was repaired.
Great speedy and professional and wonderful and informative and friendly and knowledgeable and would return
Very well-kept, friendly and professional dealership that always does their best to ensure complete customer satisfaction.
Today I went in for regular maintenance with an appointment. I did show up an hour early so I thought it would inky take 2 hours max. The rep came to me and said there was a recall for my pilot and asked if I wanted it fixed. I said yes thinking it wouldn’t take that long as she didn’t give me a time. 4 and a half hours later my car was fixed. Not once did she come say she was sorry or it was taking longer than usual. This may be the last time I use Pat Peck ...