Customer Testimonials
Very accommodating. Took care of my issues and very professional. Staff is knowledgeable and helpful.
Dropped my car off 30 minutes early for a 4:00 PM appointment. By 5:00 PM, I noticed it was parked out side and assumed it was finished. Nope. It hadn't even been moved to the back yet, and I only found out because I text them to ask for an update. Pat Peck Honda and Group 1 Automotive have to do better. Don't allow customers to book specific appointment times online if you have no intention of keeping them. Your time isn't the only time that matters. This is the 3rd time this has happened to me.
Seemed pretty nice. I was only there for a little maintenance but I didn’t have any problems.
Easy check-in & out. Service Advisor Alanna McRee was very polite, knowledgeable and easy to work with. I would highly recommend Pat Peck Honda for your Honda Service needs here on the MS gulf coast!
We had a wonderful experience having our car serviced. Great wonderful helpful workers. We could tell they took great car of our car. Thanks so much.
Treated with respect, and they always make sure I know exactly what they are doing.
Very bad customer service oncerning my warranty. I was toldby service dept that I had to wait for oil light to come on before I could get my 2nd oil change that was due in December. I had only put on about 6000 miles. So when oil light cane on I went in fir my warranty oil change and was told I would have to pay since I didnt come in when it was,due last December. Thank God for my sales rep He went to the general manager and I was allowed to have my oil change and tire rotation ... Read More DealerRater - May 20, 2026
Went in for scheduled oil change, filter changes, and break fluid change. Was met by Jonathan!! A very kind and enthusiastic associate. Everything went by quick and smoothly. Was able to be taken as soon as I arrived, which is ver convenient.
Had a multi point inspection and AC repair performed. All immediate concerns were taken care of in a timely fashion. Robert was our service representative and he was friendly, communicative, and took care of our issues.
Dealership is nice and clean, good customer service. They treat there customers with the upmost respect.
I have always had great service at Pat Peck Honda. They will always get my business.
I was able to schedule a service appointment right away. The Service guy was awesome and I didn’t wait long at all.
Service Department is great. I take all my service needs to the. And will continue. My go to person is Nicholas!
Very professional and understanding. Willing to help you anyway they could! This is my 3rd car I purchased with them!
Alina at Pat Peck Honda Gulfport is so awesome. Her customer service is the best!
Great customer support & service . Appreciate the discount offers for services. Easy to schedule. Appointments ready available.
Love dealing with Nr John and this dealership- everyone is so friendly- gives you great deals, great prices on your trade in too, bought my second Ridgeline- I the time to drive from Denham Springs, Louisiana to Gulfport, Mississippi- it’s worth the drive -
Alanna took great care of us, and even looked for extra discounts! She was friendly, knowledgeable, and professional. Thank you for the great service!
I have bought 2 Pilots from this dealership and have always taken them here for all point inspections, oil/filter changes, etc. Always courteous and knowledgeable. Last June I was advised that the brakes would need work sometime in the future. In November they weren’t ready but today they needed attention. I appreciate being told that there will be needed repairs in the foreseeable future. No surprises. I had already noticed that my tires were looking worn. The service advisor, Victoria Kuhn, pointed it out without any pressure to buy them today. I told her to replace all four. The ... Read More DealerRater - Apr 17, 2026
The service department is quick, organized and thorough. Also the website is easy to make and appt.
The sales persons Correy Lyons went over and beyond to help us. They fixed my car fast and I am very satisfied with the service.
Quick, great service at a good price. Always get me in and out. Easy to schedule service.
Great service, friendly employees, experienced mechanics who do excellent work keeping my Honda in tip top condition. Thank you Pat Peck.
Service is always done quickly and within the time quoted nothing is done without confirming via text or phone call.
Wonderful service! Mrs. Alina was prompt & thorough throughout the whole process. Every time I come back and it’s always great
Always friendly and professional care about their customers’ needs. I only purchase my cars from Pat Peck Honda.
Service appts are on time. Customer service is great, friendly and helpful. Nice having free WiFi in waiting area. The free speciality coffee machine is a nice touch. I miss the snacks
They have a pleasant team to work with and completed the task of servicing my vehicle. I was keep up to date with the progress of the service.
They were friendly and helpful. My experience was very pleasant. I will gladly go back. Thank you Pat Peck Honda.
Jonathan provided excellent by customer service and the auto tech did a thorough exam of my vehicle. Would definitely recommend Pat Peck Honda.
nice employees, offers free cold water and hot chocolate and coffee, and wifi. tv isn't too loud and there's a decent amount of seating
Victoria did a great work providing a breakdown of services and making sure maintenance went smoothly!
Victoria was efficient, helpful, pleasant and informative. Work was finished in good time. Thank you.
Fantastic and fast service every time I come here. Staff is very friendly (shout out to Alina!) and they always go above and beyond to make sure you’re taken care of. I don’t trust anyone else with my car!
I really appreciate the care and respect for reoccurring customers. Alson the service reps and technicians get the job done in a timely fashion.
This dealership is awesome Alina and Johnathan were both very helpful. They were very friendly and gave great service. This is the only place I bring my car. I also recommend it to anyone who own a Honda..
I have bought several cars from Pat Peck Honda and have always been satisfied with the sales service I received from Ron Duccini (maybe misspelled). I have been happy with the service also. Today took way longer than expected. I had an appointment for an oil change because the light for needing service soon on my dash came on. My appointment was for 11:00am this morning. The service writer said I needed rotation of my tires also based on a code she got off my car. I said go for it. She also told me my car was due an ... Read More DealerRater - Mar 28, 2026
Every one were very knowledgeable about my car, knew exactly what was needed and the technician showed me a video of every thing they did.
The timing was very good considering that I did not have an appointment, I was please.
Had a schedule apptn for noon for an oil change, said it would be 1 hr. After waiting for 1-1-2, check on my services, saw my vehicle was still outside, said they will be getting to it, another 1hr. For just an oil change it taken two hours total! Services was very unsatisfactory! The staff should of total me services was going to take long because they didn't have enough employees. Did not tell me anything until I went to check!
Prompt courteous service that was reasonable and they honored coupon and a fluid flush that was on sale as well
Allana MCree hands down made my experience into becoming a PatPeck Honda person now and no longer a Toyota person- y’all officially have a new returning customer. Mr. Darnell and everyone else was great too!
Alanna is the best very attentive and excellent customer service. She goes out of her way to make your experience pleasant!
Hi, I want to say a special Thank you to Alina for solving the issue I had which was a nail in my tire. Saturday, I came for an oil change and everything was good until Sunday morning I noticed my tire was going flat. I returned on Monday morning after putting air in that tire and I was told by a man that all tires looks good and there’s no issues but Monday evening I was having the same issue with my tire pressure so I was positive something was in it. I returned again Tuesday morning and ... Read More DealerRater - Mar 17, 2026
My only complaint is the uber/driver service we’d worked on or more people doing it. I could’ve spend $10-$15 to uber home and gotten home quicker
Had an issue with a tire and they were more than happy and willing to help resolve it customer service tax
Everyone was very very respectful I loved the environment and the place looked very nice!
My experience was absolutely amazing. Cory made things absolutely wonderful and such a breeze. I’m so very thankful for his consistent efforts and dedication to making my experience as comfortable as possible .
Alina is awesome she is very helpful and upbeat professional attitude! Never had a problem with her happy customer here !
The Honda dealer we bought our car from was not available to service it on the weekends. I called Pat Peck and the operator got me scheduled that very weekend. Everyone was incredibly friendly and I was in and out of the service area within an hour. I have never seen a service department at a dealer run as smoothly as this one was. We will definitely be getting all the service done here from now on!
I always have my service done at Pat Peck Honda because I know they provide excellent care and service for my vehicle.
They was very helpful they did not stop till they found me the perfect car thank you
Set up service appointment that supported our urgent timeline - we were on a road trip from out of state. Friends, quick and very reasonable cost.
We experienced excellent service by Alina as always! She always does an amazing job taking care of us!
Everything went well, I was greeted promptly and my car taken back. The lady directed me to the waiting area where there were snacks, water and coffee.
The technician, Miguel was very thorough on diagnosing the parasitic drain and communicated extremely well by texting videos and answering all my questions.
They say one thing and do something else. You have an agreement and then they want to change it at the last minute.
Checking my car in for oil change and tires rotation was quick. Ratings 1-10. I rated the service a 8.
Service department is sub par. Customer service just dismisses customers concerns. I can also never get a receipt/invoice after work is done (I always have to go back at a later date)
Purchasing an Accord from Pat Peck Honda was the easiest vehicle purchase I had ever experienced! The salesperson was very knowledgeable of the car. The manager and finance team were great as well! They were able to answer all my questions!
Excellent sales people, managers are awesome, financing with honda was easy and great rates! Highly recommend this dealership!!
They did a great job at a good price. Would recommend to for quality work.
I had a wonderful experience with Pat Peck Honda. It was everything you could want and hope from a car dealership.
Francisco was amazing. I explained to him my time restraints and how my preferred method of communication was. He was so understanding. In my 30 years of purchasing vehicles, this is the most expeditious process, I ever had. I will be referring all my colleagues and family to Pat Peck and Feancisco
The service was excellent I would recommend getting a car from here any day ! Thank you Pat Peck Honda !
John McFarland and Jay Griffin were a true pleasure to work with I and my wife had a quality experience without any problems
Great job taking care of my vehicle with an oil change and a tire rotation. The recommended area of improvement would be to ensure that the sensors/lights are recalibrated before the customer drives away. After driving about 15 miles away from the dealership my tire sensor light came on. I drove back and it was immediately fixed by the professionals but it was definitely an inconvenience.
The service department is always helpful and courteous. They have nice accommodations in the waiting area while your car is being serviced.
Friendly service Associates. Answered all of my questions., got me in and out very quickly
Thank y’ll! My service was Awesome, really enjoyed seeing no problems with my ride!
Knowledgeable and efficient and punctual. Car was ready quicker than promised. Friendly and personal staff.
Nicholas was very helpful in taking care of the problem with our tire and the service was excellent. Would definitely recommend this dealership.
Same day service for oil change in and out within 1 hour service writer greeted me right away Thanks
Great sales team! Sean and Darnell made the process so easy! Thank you so much!
Alina was fantastic customer service 5 Stars to her...would recommend her to everyone. She is very informative, punctual, and gets the job done.
Good service on short notice. Expected to wait an hour and a half. Was out with a full 25,000 mile service in under an hour!
Great drop off service and amazing communication with nick. He called immediately after not finding me
Every time I make an appointment, I have an issue with the fact of those don't guarantee an actual appointment. There seems to be an enormous amount of employee turnover there as well.
Every time I come here I enjoy great customer service!! Wouldn’t go anywhere else!!
Excellent service. Friendly and approachable. Tried their very best to work with client’s preferences.
I called yesterday to schedule an oil change and tire rotation. I took the car in for service today.
Poor customer service, I stated multiple times that my wife and daughter would be waiting for service. 2 hours go by and I ask how much longer is it going to be the advisor says I thought you were dropping it off. They haven’t started yet. Need I say more!
I never have to wait very long for my car and they went the extra mile.
Had my timing belt and water pump and a couple more things replaced. It was regular maintenance. The dealership is great and my service advisor Alina Blett is the best. She kept me updated and was very informative. Would definitely recommend her and the dealership.
My service experience at Pat Peck Honda in Gulfport was outstanding. They conducted my regular maintenance with courtesy, professionalism, and efficiency. I am extremely pleased.
Jeremy,mgr and Darnell,finance, were fabulous. April,sales,not so much. She failed to scan dl and ins card. Called about a crack in the windshield. Faxed dl and ins card to finance. She called to let us know bank required info to be scanned and when we came in to bring info she required, “they” would look at the crack. Paid to have crack repaired ($50) as I did not inspect vehicle before leaving the lot.
Alina was a professional delight. The service went smooth and quick. And thank you to the service department.
I made an appt with Alina to have my husband’s key issue with his car .. he couldn’t unlock his door.. when we arrived we were met with the technician who explained what he thought the problem was and that Honda has a kit to fix the issue/issues.. He said he would he should have the problem solved and the car ready by 6 that evening.. at around 5:10 I got the text that his car was ready..We drove up to the dealership… I paid the bill and my husband has not had any problems or trouble since getting ... Read More DealerRater - Dec 10, 2025
Very helpful and friendly salespeople who made sure I received the the service I had requested.
Always good reliable service at Pat Peck. I live pretty far from the location but I never regret the drive when I’m getting something serviced on my car.
The routine oil service was scheduled on short notice and completed in a timely manner
I visited the service dept. Today and was greeted by Alanna Mcree - a service advisor. This lady was very professional and knew exactly what to do. She will be the reason I return., although I did NOT like the (ADP) additional dealer profit from the line listed as additional shop charges at $ 44.00.
Services was awesome, quick appointment with no waiting time, very professional reliable efficient and consistent customer services.
Nicholas gave us outstanding customer service, he related all messages about our car in real time!
Excellent customer service. Addressed concern promptly, They do not over sell. Alina is caring, kind, excellent at what she does
The service was quickly completed to my satisfaction. Representatve was friendly and professional. Thank you.
Nicholas Vough was very helpful and patient!! He answered any questions i had clearly and honestly which I greatly appreciate!! Definitely recommend their services and will return if needed!
Jason took care of my service needs and kept me informed at all times. Got my Odyssey service, a recall issue repaired and saw that I got a blower motor replaced. This was thanks to the service man who trouble shot the problem. You have a great salesman in Ron also! Don’t lose him. I am a former Quality Consultant from a large company. I used to go in and inspect large Departments to identify opportunities for improvement as well as identify actual problems. Pat Peck Honda is a great service provider. People skills (communication) of its employees are ... Read More DealerRater - Nov 21, 2025
I usually have my car serviced here and their service division is the best. I will be returning.again.
Honda has always responded on issues that I have my Honda and I will recommend them to anyone that owns a Honda
